Shipping policy
We want your favorite snacks to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Where We Ship
Critosella currently ships within the United States only.
We do not currently offer shipping to international destinations, including Canada, Mexico, or other countries outside the United States.
We also do not offer local delivery or in-person pickup. All orders must be placed through our online store and will be shipped to an eligible U.S. delivery address.
2. Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Please allow 1–3 business days for your order to be processed and prepared for shipment. Business days generally exclude Saturdays, Sundays, and U.S. holidays.
Orders placed after applicable processing cut-off times may begin processing on the next business day.
During periods of high order volume, holidays, promotions, or unexpected operational circumstances, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep affected customers informed.
3. Shipping Options & Delivery Times
Available shipping methods and estimated delivery times will be displayed during checkout based on your delivery address and the shipping options available for your order.
Estimated delivery times are provided as guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
Once your order has been handed over to the shipping carrier, delivery timing is primarily determined by the carrier.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
The shipping cost may vary depending on factors such as your delivery address, selected shipping method, order size, and applicable shipping rates.
If Critosella offers a promotional free-shipping threshold or other shipping promotion, the applicable terms and requirements will be clearly communicated on our website or during checkout.
5. Delivery Addresses
Please make sure your shipping address is complete and accurate before placing your order.
Critosella is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
6. PO Boxes and Military Addresses
Shipping availability for PO Boxes, APO, FPO, and other special U.S. addresses may depend on the shipping method and carrier available for your order.
If a particular delivery address cannot be supported by the selected shipping service, we may need to contact you to request an alternative eligible address or shipping arrangement.
7. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
Tracking information allows you to monitor your package's progress through the carrier's system.
Please note that tracking information may take some time to become active after an order has been handed over to the carrier.
8. Delayed or Interrupted Shipments
Although we work to process and ship orders promptly, some delays may occur due to circumstances beyond our reasonable control.
Potential causes of delays may include severe weather, natural disasters, holidays, carrier disruptions, transportation issues, unusually high shipping volumes, address problems, or other unforeseen circumstances.
If your order is delayed, please allow additional time for the carrier to complete delivery.
9. Lost or Missing Packages
If your tracking information shows that a package was delivered but you cannot locate it, first check around your delivery location and with household members, neighbors, or the building's mailroom where applicable.
You may also contact the shipping carrier directly for additional delivery information.
If you still cannot locate your package, contact Critosella and provide your order information. We will review the situation and determine what assistance may be available.
10. Damaged Packages
We take care when preparing orders for shipment. However, packages may occasionally become damaged during transportation.
If your order arrives damaged, please contact us as soon as reasonably possible with your order details and clear photographs of the damaged package and products.
We will review the information provided and determine the appropriate resolution in accordance with our applicable return/refund policies.
11. Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate requests received before the order has been processed or shipped. However, once an order has entered fulfillment or been handed over to the carrier, we may be unable to make changes or cancel the shipment.
12. Returns and Refunds
Shipping-related returns, refunds, replacements, and exchanges are handled according to our applicable Refund Policy.
Customers should review that policy for detailed information about eligibility, time limits, damaged products, and refund procedures.
13. International Orders
At this time, Critosella does not accept or fulfill international orders.
Orders must be placed using an eligible delivery address within the United States.
14. Local Delivery and Pickup
Critosella does not offer local delivery, curbside pickup, or in-store pickup.
All orders are fulfilled through our standard shipping process and delivered by the applicable shipping carrier.
15. Shipping Communication
We may contact you using the information provided during checkout if there is an issue with your order, shipping address, payment, or delivery.
Please make sure your email address and other contact information are accurate when placing your order so that we can communicate important order updates when necessary.
16. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact the Critosella team through our Contact page.
We’ll be happy to help you with your shipping-related questions and provide any available information about your order.
Thank you for choosing Critosella. We appreciate your order and look forward to delivering something delicious to your door.